When a customer pays slightly less than the invoice amount due to bank charges, you can write off the remaining balance to a Bank Charges account and mark the invoice as fully paid.

Example

Invoice Total: S$50.00

Customer Payment Received: S$40.00

Bank Charges / Short Payment: S$10.00

Remaining Balance: S$10.00

1) Go to the "Accounting" module by clicking on its icon in the main dashboard or using the application menu.

Step 1: Open the Customer Invoice
Navigate to:

Accounting → Customers → Invoices

Open the invoice that has the outstanding balance.

Step 2: Register the Customer Payment

Click the Register Payment button.

Step 3: Enter the Payment Amount

Enter the actual amount received from the customer.

Example:

S$40.00

Step 4: Mark the Invoice as Fully Paid

When ERP detects a payment difference, the Payment Difference section will appear.

Select:

✓ Mark as Fully Paid

Step 5: Select the Write-Off Account

In the Post Difference In field, select the appropriate expense account:

• Bank Charges
• Bank Charges Expense
• Finance Charges

(Depending on your company's chart of accounts.)



Step 6: Create the Payment

Click Create Payment.

System will:

• Record the received payment amount.
• Post the remaining difference to the selected Bank Charges account.
• Mark the invoice as Fully Paid.

To get more details, how do I write off a small outstanding balance as bank charges and mark an invoice as fully paid in Metro ERP , Please do contact us at  support@metrogroup.solutions